While at HHS, Joy held positions in the Public Health Service, the Social Security Administration, the Office of Education, and the Office of the Secretary. She gained headquarters and field perspectives by working in Washington DC, San Francisco, and Philadelphia.
As head of her own consulting firm since 1995, Joy provides practical evaluation consulting and training to public and private sector clients. She developed an effective writing course that covers the principles of the Plain Language Act of 2010, and has taught it for the Council of the Inspectors General on Integrity & Efficiency, the HHS Office of Inspector General, and the Centers for Disease Control and Prevention (CDC).
Joy's evaluation work focuses mainly on STEM programs. Since 2006, she has been external evaluator for the American Society for Cell Biology, evaluating a multi-year NIH grant designed to increase the number of under-represented minorities in the life sciences. In 2008, she evaluated two NASA STEM programs administered by the United Negro College Fund Special Programs Corporation. Currently she is working with Bryn Mawr College, the NY City College of Technology, and the University of Maryland Baltimore County as external evaluator on STEM grants funded by NSF and NASA.
Joy's work has also focused on ensuring high quality healthcare delivered in compliance with federal and state requirements.
o As a Senior Vice President at Strategic Management Systems, Inc., a leading health care regulatory consulting firm, she has helped clients establish, build and assess the effectiveness of their corporate compliance programs.She has also developed training on compliance auditing, risk assessment, and related compliance topics.
o As Executive Vice President of the American College of Healthcare Trustees (ACHT), she helps Boards of Directors of healthcare organizations make wise, informed, and economically sound decisions to ensure high quality care for the patients they serve.
Joy has a BA from Bryn Mawr College and has received numerous awards and honors. She was Co-President of the Eastern Evaluation Research Society (EERS) in 2007-2008 and 2012-2013. From 2000-2003, she served on the Expert Review Panel established by the HHS Assistant Secretary for Planning and Evaluation to select exemplary evaluation projects to report to Congress.From 1998-2006, she was a member of the Board of Overseers of Penn Charter, the “oldest Quaker school in the New World” founded by William Penn in 1689. Until 1995, she was an active member of the Asian American Women's Coalition in Philadelphia.
In addition to EERS, Joy's current memberships include the American Evaluation Association and the Center for Plain Language.